Help center

Signing up is an easy three step process.

1. Go to the Beeyou.tv homepage.
2. Locate the sign up button on the top right of the homepage and click.
3. Follow the instructions to register. As part of the registration process you will be emailed a confirmation code, so make sure to have access to your account.
4. Once you have successfully registered you will be given complimentary “pi” units which are the currency of Beeyou.tv. (please see “pi” in either the user manual or the FAQ section for a detailed explanation).

In order to Sign In to Beeyou.tv click on the "Sign In" button at the top right corner and input your email address and password.

To see the password you are inputting, toggle password visibility with the "eye" icon next to the password field.

If you have forgotten your password, click on the "Forgot password?" link and input your email address. A confirmation code will be sent to your email address, which you will be asked to enter, before entering the new password

1. Log into Beeyou.tv
2. Click the Account icon located at the top right corner of your screen. Your username will be shown on the icon.
3. A drop down list will appear which will include two sections, "account" and "membership".

"Account" will allow you to:

• Upload/change your profile photo
• Change your username
• Write and edit your bio
• Add tags to your channel
• Update interests and personal information
• Reset password

"Membership" will allow you to:

• Check/edit your membership status
• Check your consumption based on membership limits
• Maintain your billing information and download recent invoices
• Add tags to your channel
• Monitor your current balance and review your purchase and use history
• Purchase pi

Beeyou.tv has been developed around the concept of personalised interactive "studios". Our studio system allows anyone to easily create, store and share content.

Whether you are hosting a few friends for a private get together, staging a massive live event with thousands of viewers or creating video on demand content for your channel, it all begins in your studio.

The channel is the place where you share interesting content for your audience, by encouraging them to come back.

You can share free or paid videos. Loyal followers will have the possibility to subscribe to your channel, share it by SMS/email and also donate to you. They can do the same with the videos they can view, and on top of that, add public comments to them.

Beeyou.tv is a web based application, compatible with all operating systems and browsers. For optimal results please update your browser to meet or exceed the minimum supported versions listed below.

Beeyou.tv is compatible with all Android and iOS devices. For optimal results please update your browser to meet or exceed the minimum supported versions listed below.

In order to make sure your camera and microphone are working properly at any time use this link.

1. Click the "Forgot password?" link and enter your email address.
2. A confirmation code will be sent to your email address.
3. Enter the confirmation code.
4. Choose a new password.

You cannot use the same email address for multiple accounts. However, you can change the email address associated with an account by going to User Settings.

If your account has been disabled, contact us at support@beeyou.tv . Our technical staff will respond promptly to get you back online as soon as possible.

As described in our Privacy Policy we collect personally identifiable (PII) and non-personally identifiable (Non-Pii) information. You are not required to provide us any information when you visit our Platform. However, in order to access or use some portions of the Platform, we may collect PII such as your name, username, password, email address, date of birth, address, phone number, additional identifying information and contact details. Whenever you use our website, we may collect Non-PII from you, such as your IP address, zip code, browsing history, search history, and registration history, interactions with the Platform, usage information, location, referring URL, browser, operating system, data usage, data transferred, and Internet service provider.

Beeyou.tv cares about protecting your information. We believe users themselves should have the power to control who or what has access to their information.

We are working on features that will enable you to manage your personal data from your user account. Until then do not hesitate to contact support@beeyou.tv to ask for the deletion of your personal history.

The camera and/or the microphone are not necessary to join a studio. However, we strongly recommend you use them for a more robust Beeyou.tv experience.

You can easily invite people to your studio via email, SMS or by sending them a link. See "Invite" section for detailed instructions.

When you plan a meeting in advance, you have the option of deciding whether it should be recorded by default. If this is the case, the recording will automatically start at the beginning of your studio session. To plan a meeting please see "how to manage an event" section. Otherwise, you can record your meeting by clicking on the 'record' button just below the main screen in your studio.

Once the recording is finished (stopped), it will automatically be stored and accessible as a video in your videos library.

You may report a channel or video that you believe is inappropriate by writing to support@beeyou.tv

Moderator will investigate and take appropriate action.

Storage capacity is determined by your membership level.

A Beeyou.tv "friend" is made when you follow another person and they follow you back. To follow a person simply click the "Follow" icon, located on channels and attached to VOD or videos on demand.

Yes. To hide your connection status:

1. Go to status located at the top right of your screen.
2. Click the icon and a drop down menu will appear.
3. Find the "following and followers" tab and click.
4. You will see a sliding tab which says "share status", this tab is set to share as a default. Switch the tab to the off position and your status will be hidden.

Accepted forms of payment are Visa, Mastercard, and American Express. Beeyou.tv uses a third party certified payment provider to process payment transactions.

Beeyou.tv is a trademark of Techno-Miam LLC, P.O.Box 1868, 3950 Laurel Canyon Blvd, CA 91614, United States of America

For help on how to use the platform, send us an email at support@beeyou.tv

• Double check if your camera and microphone are working properly by using this link.
• Ensure you have not switched-off your camera in Beeyou.tv
• Verify that your camera is properly working with another application, to understand if the problem is with your camera or with Beeyou.tv page.
• Make sure that all applications that use the camera are not using it or are closed. This may include the camera application itself other video conferencing applications or websites that need access to your camera.
• Give to your browser permission to access your microphone/speakers and webcam, in browser settings
• Refresh your page by typing cmd-R on Mac or ctrl-R on other systems
• Open a new browser window (anonymous ?) and sign in again
• Update your browser to a recommended version
• Make sure your operating system is up to date
• Visit your device's support page to update the camera driver

• Double check if your camera and microphone are working properly by using this link.
• Verify that your microphone is properly connected and working correctly, to understand if the problem is with your microphone or with Beeyou.tv page.
• Ensure your speaker is turned on and increase the volume
• Verify that your speakers are properly connected by trying to play a media and make sure the sound is coming out correctly.
• Try using earphones
• Give to your browser permission to access your microphone/speakers and webcam, in browser settings
• Ensure you have not put your microphone on mute
• Verify if the host has not muted all participants
• Unless you are put in PiP (Picture in Picture) you will not be heard by all participants in the meeting, only the host can hear you

• Wait until ads are finished or the button "skip ads" is shown
• Verify that you are using one of the recommended browsers and their versions
• Retry by opening a new browser window
• If your studio still doesn't open please send an email to support@beeyou.tv. Specify your username and the date and time when the problem occurred. We will asses the issue and get right back to you with a solution.

• Ensure you have selected a screen to share if you are using Windows
• Ensure you have selected a tab to share if you are using macOS or Linux based devices
• Make sure to double click on the screen with the shared content which is added to the participants

• Load & Play is not available on Safari for now. Make sure to use another one from our list of compatible browsers.
• If the participants hear the audio of the video but do not see it, this could be a sign of a weak internet connection.